Contact information

Get in touch

We answer every email ourselves, usually the same working day and always within one working day.

Please include your order number so we can pull up your order straight away.

Payments appear on your statement as ARVELLO.

What we can help with

Where your order is, changing an address before dispatch, sizing and fit, returns and exchanges, refunds, and anything that has arrived faulty, damaged or wrong. If something is our fault we put it right at no cost to you.

Before contacting your bank

If there is a problem with your order, please email us first. We can usually resolve it the same day, and a refund from us reaches you far faster than a bank dispute, which takes several weeks and prevents us from helping you directly in the meantime.

If a charge on your statement is unfamiliar, it will show as ARVELLO. Send us the order number or the email address used at checkout and we will identify the purchase for you immediately.